Job DescriptionKey Responsibilities
N1. Flight Booking & Ticketing
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Handle domestic and international flight bookings through GDS, airline portals and other booking platforms. N
Search and compare fares, schedules, availability and applicable fare rules. N
Make reservations and issue tickets accurately within defined timelines. N
Handle PNR creation, ticket issuance, cancellations, rebooking and amendments. N
Ensure correct passenger details, fare basis, baggage allowance and other ticketing information. N

n2. Reissue, Cancellation & Refunds
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Process ticket cancellations, refunds and reissues as per airline fare rules. N
Handle schedule changes, flight cancellations and involuntary changes. N
Calculate applicable cancellation charges, reissue fees and fare differences. N
Coordinate with airlines, consolidators and suppliers for refund follow-ups. N
Maintain accurate records of pending refunds and outstanding cases. N

n3. B2B Travel Agent & Corporate Support
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Provide ticketingand reservation support to Zourney's travel agent and corporate customers. N
Respond quickly to booking and ticketing requests received through phone, email and internal platforms. N
Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines. N
Coordinate with the sales and account management teams to resolve customer issues. N

n4. Airline & Supplier Coordination
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Coordinate with airlines, consolidators, GDS providers and other travel suppliers. N
Resolve ticketing failures, payment issues, booking errors and schedule-change cases. N
Track airline notifications and operational updates that may impact customer bookings. N

n5. Operational Excellence
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Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details. N
Maintain proper documentation for all bookings and transactions. N
Follow Zourney's SOPs for booking, t

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