The Admission Counsellor must build and maintain enduring and enriching relationships with existing as well as prospective members of the School.
General Responsibilities
- Understand and uphold the School’s mission, vision, ethos, and policies
Stay informed about the School’s unique strengths and offerings
Use reference materials to address enquiries efficiently
Maintain daily logs of calls and emails
Respond to all communications promptly
Participate in School events and promotional activities
Admissions

A. Pre-Admission
- - Record and respond to all types of enquiries (walk-in, online, telephonic)
Guide parents through registration and curriculum details
Schedule parent interactions and school tours
Coordinate academic discussions and assessments
Manage appointment scheduling, cancellations, and virtual meetings
Assist with optional facilities (e.g., transport)
Support parents through the entire admission process
Verify submitted documents and follow up on discrepancies
Coordinate with Accounts Team for fee payments

B. Post-Admission
- - Maintain admission records and verify documentation
Handle admission cancellations
Prepare and distribute admission kits
Update all data accurately in the ERP system
Coordinate mid-term transitions with staff




Assist with orientation for recent students
Ensure smooth completion of formalities and allotments
Organize parent meetings when required
Collect feedback from parents as needed
Parent Relations
- Maintain records of parent queries and grievances
Address academic and non-academic concerns
Redirect unresolved queries to the appropriate department
Resolve grievances efficiently and escalate when necessary
Ensure all queries and grievances are fully addressed

Role Requirements:
Qualification: Graduation/Post Graduation in any field. (Business Administration/Marketing preferred)
Experience: 2+ years of experience in Teaching/Education Background preferred. Candidates with experience in Marketing preferred. Candidates having experience in ERP handling preferred.
Skills: Computer literacy (Excel knowledge essential), Excellent soft skills, Multitasking, Crisis Management Qualities: Team player, Persuasive, Assertive, Result oriented

Key Performance Indicators:
Performance Ratio (Enquiries to Admissions)
Complete and accurate maintenance and updating of data
Quality of interactions with students
Quality of interactions with parents
Proactiveness
Precision in performance

📌 Admission Counsellor Bengaluru
🏢 Sherwood High
📍 Bengaluru