Experience: 2 year - 5 Years (In any International process (Voice or Non-Voice)
Work Mode: Work from office (5 days)
Shift: UK (12PM 9:30PM, Fixed week offs on Sat & Sun) Two way transportation will be given within the radius of 30KMS from the above locations.
Payroll: Tech Mahindra
Key accountabilities:
Work across all areas and sub-teams of Assessment Processing to ensure accurate and timely delivery of our business requirements.
Responsible for the completion of a range of day-to-day tasks of Assessment Processing tasks/outputs according to agreed working instructions and agreed procedures.
Updating and reporting your progress against agreed schedules, deadlines and KPIs. You are responsible for ensuring your output complies with agreed quality standards.
Report any processing exceptions not covered by the working instructions so that the appropriate course of action may be agreed and taken. Report any processing failures in a timely and accurate manner.
Provide input into the planning and review of administrative processes, checking and updating working documents and procedures.
Supervise temporary staff during peak processing periods and support other administrators within the department.
Use experience gained in administering process/tasks to input into ideas for process improvement and get involved in the testing of those improvements and/or other changes (procedural or system related) that affect Assessment Processing.
Responsible for responding to customer queries in a positive and skilled manner, ensuring enquiries are managed effectively within agreed Service Level Agreements (SLAs) and escalating them to your manager when necessary.
Support the wider Assessment Processing Teams by delivering other work as assigned by your manager e.g. covering staff absence.
📌 Analyst Operations Non It/non Voice Hyderabad (India)
🏢 Tech Mahindra
📍 India
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