ONLY HYDERABAD LOCATION

This role will be highly consultative requiring technical communication to non-technical people. Documentation and validation skills are the cornerstone of this role. As a high volume of requests from multiple sources are the norm in this position, prioritization and time management skills are the key to success.

- Bachelors degree or equivalent experience
- 4+ years experience in a Security Support Role
- 4+ years experience with Windows and Powershell
- Working knowledge of Microsoft Active Directory (AD)
- Ability to use and write/modify powershell scripts
- Fundamental understanding of at least one cloud platform (Entra, AWS, GCP, etc)
- Hands-on experience with at least one IAM Automation Tool (Oracle OIM/OAM, Sailpoint, CA, BeyondTrust, OKTA)
- An ability to work initially closely supervised and developing into an independent member of a mature team and within workgroup teams to complete tasks
- Ability to effectively communicate with technical and non-technical audiences, both oral and written skills are required Solid interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills
- Strong initiative; self-starter; self-directed; ability to multi-task
- Experience working with a ticketing system such as Remedy, CA, HPSM, or Service Desk • Strong documentation skills

Required Qualifications

- Strong expertise in cloud directory services, primarily Microsoft Entra (Azure AD)
- Hands-on experience in cloud administration, including user management, access control, and directory services
- Core focus on Active Directory (AD)



and Cloud Administration
- Practical experience with SailPoint for identity governance, access provisioning, and lifecycle management
- Proficiency in PowerShell scripting
- Comfortable working in operational and support driven environments, ensuring stability and adherence to processes
- Experience with one or more ticketing and tracking systems for task completion: Experience with Change Management Processes:
- Ownership and Completion of Remedy Work Order and Incident Management tickets / JIRA Stories
- IAM meta data management such as:

: Ownership Change Management : Service Account Lifecycle Management i.e. account disablement
- Excellent Customer Service skills
- Excellent Oral and Written Communication Skills Experience with Active Directory and Account Management Lifecycle management
- Understanding of Active Directory technology o Specifically for Administration functions such as User Accounts and Security Groups
- Be a tier 2 access Analyst to research and resolve tier 2 incidents for the service desk.
- Work from established Standard Operating Procedures and look for areas of clarity or improvement.
- Work closely with Cybersecurity Operations teams to deliver the proposed solutions and provide continuous improvement in both security and service.
- Work closely with peer groups to achieve Organizational objectives.
- Troubleshoot access issues specifically for distributed user accounts including windows privileged accounts and VAS enabled UNIX accounts.
- Work with SOX/PCI audit group, support audit activities.
- Mentor specialists and associates.

📌 Security Support Engineer (Bengaluru)
🏢 EY
📍 Bengaluru