Job Summary

Its more than a job. As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.

At Kuehne+Nagel, our contribution counts in more ways than we imagine. You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. You will be enabling transport activities by executing bookings, entering orders + generating all required import documentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in a timely and efficient manner).

These activities are in line with all relevant governance + regulatory requirements.

Responsibilities

- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.

- To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.

- To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.

- To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.

- To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance)



where necessary.

- To escalate issues as relevant, + to support the resolution of claims + disputes.

- To check incoming invoices, create sales invoices, managing FSL as per Financial Guidelines + working instructions.

- To release cargo in line with working instructions + Financial Guidelines.

Requirements

- 2-5 years of experience in Sea Logistics / Freight Forwarding, preferably in Import Operations.

- Hands-on experience managing end-to-end import shipments and cargo release.

- Strong knowledge of import documentation, shipping instructions, arrival notices and Delivery Orders (DO).

- Experience coordinating with carriers, vendors, transporters and customs brokers.

- Good understanding of routing changes, carrier schedules and shipment planning.

- Experience in carrier/vendor performance monitoring and operational reporting.

- Strong focus on data accuracy, quality and timely customer reporting.

- Knowledge of invoice validation, sales invoicing and financial guidelines.

- Experience handling operational escalations, claims, disputes and issue resolution.

- Strong communication, stakeholder management, coordination and follow-up skills, with positive knowledge of import compliance and regulatory requirements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sea Logistics Operational Care Expert, Export (Mumbai)
🏢 Kuehne Nagel
📍 Mumbai