Job Summary

We are hiring Application Support Engineers (L1/L2) to support production applications for a leading banking client. The role involves production monitoring, incident troubleshooting, deployment support, and ensuring application availability within defined SLA requirements.

The ideal candidate should have hands-on experience with Unix/Linux, AWS, Jenkins, Ansible, application monitoring, and incident management.

Key Responsibilities
Monitor production applications, alerts, dashboards, and application logs.
Provide L1/L2 production support and resolve incidents within defined SLAs.
Troubleshoot application and system issues and perform root cause analysis.
Perform Unix/Linux troubleshooting, including log analysis and CPU, memory, and disk checks.
Monitor and troubleshoot Jenkins CI/CD pipelines, failed builds, and deployments.
Support Ansible automation and troubleshoot basic playbook failures.
Use the AWS Console for resource health checks and basic troubleshooting.
Monitor AWS CloudWatch logs, metrics, and alerts.
Manage incidents and service requests using ServiceNow or Jira.
Document troubleshooting steps, resolutions, and escalations.
Maintain SOPs, knowledge articles,



and runbooks.
Coordinate with Development, Infrastructure, DevOps, and other support teams.
Participate in shift handovers and production escalation activities.

Required Skills
3–5 years of experience in Application / Production Support.
Good knowledge of Unix/Linux.
Strong troubleshooting and log-analysis skills.
Basic to intermediate knowledge of AWS.
Experience with Jenkins and CI/CD.
Knowledge of Ansible.
Understanding of application monitoring and alert management.
Experience with Incident Management and SLA-based support.
Knowledge of ServiceNow or Jira.
Robust analytical and problem-solving skills.

Valuable to Have
Experience supporting Banking / BFSI applications.
ITIL knowledge.
Experience with Splunk, AppDynamics, Dynatrace, or Grafana.
Basic Shell/Bash scripting.
Knowledge of AWS services such as EC2, CloudWatch, S3, IAM, and RDS.
Experience in a 24×7 production support setting.

Pay: From ₹60,000.00 per month

Benefits
Paid time off
Provident Fund
Work from home

Work Location: In person

📌 Application Support Engineer –/ Indore
🏢 Immersive Infotech
📍 Indore