Hiring SBI IB | Inbound Customer Service Process

Position: Customer Service Executive Inbound Calling

Location: Rabale, Navi Mumbai

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We are hiring Customer Service Executives for the SBI IB inbound customer service process. The role involves handling inbound customer calls, understanding customer queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:-

- Handle inbound customer calls professionally and efficiently.
- Understand and resolve customer queries related to banking services.
- Provide accurate information and appropriate solutions to customers.
- Maintain a high level of customer service and communication.
- Follow company processes, guidelines, and quality standards.
- Record and update customer interactions accurately in the system.
- Escalate complex customer issues to the appropriate team when required.





Eligibility Criteria:-

- Qualification: Minimum HSC
- Experience: Minimum 6 months of calling experience with proper documentation
- Communication: Average English communication skills required (Versant Level 3)
- Linguistic Candidates: Freshers can apply

Salary & Advantages:-

- Experienced: 18,500 – 19,500 In-Hand
- Linguistic Freshers: 17,000 In-Hand
- PF: No PF deduction
- Salary Start: Salary applicable from Day 1
- Salary Date: 1st of every month

Shift & Week off:-

- Shift: 9:30 AM – 7:00 PM
- Week Off: 1 Rotational Off

How to Apply ? Interested candidates can apply with their updated CV.

Contact Us: HR Sayali - (phone hidden)

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