: 48+ years in IAM/IGA, with strong Saviynt

- Provide L2/L2.5 administration and production support for the Saviynt Enterprise Identity Cloud (EIC) platform.

- Troubleshoot and resolve complex issues related to user lifecycle, account provisioning, access requests, approvals, certifications, and deprovisioning.

- Monitor and troubleshoot JML (Joiner, Mover, Leaver) processes and ensure timely identity and access updates.

- Configure and support applications, endpoints, security systems, access controls, roles, and entitlement structures in Saviynt.

- Troubleshoot provisioning failures involving Active Directory, Azure AD/Entra ID, LDAP, databases, REST APIs, SCIM and other connected applications.

- Analyze Saviynt logs, job history, request history, provisioning logs and audit data to identify root causes.

- Support and troubleshoot REST/SOAP API integrations and investigate integration failures.

- Work with SQL queries for data validation, troubleshooting, reporting and issue analysis.

- Troubleshoot workflow, approval, email notification, task generation and provisioning-related issues.

- Support RBAC,



role management, birthright access and entitlement management.

Support access certification campaigns, including campaign configuration, troubleshooting and remediation.

- Perform root cause analysis (RCA) for recurring production issues and implement permanent fixes.

- Coordinate with application, AD, security, infrastructure and vendor teams for complex incidents.

- Handle SLA-based incident, service request and problem management.

Perform controlled configuration changes and support SIT/UAT/production deployments.

- Develop and maintain SOPs, knowledge articles and operational documentation.

- Participate in platform upgrades, enhancements, integration onboarding and current application onboarding.

- Identify opportunities for automation and process improvement to reduce manual provisioning and support effort.

- Provide technical guidance to L1/L2 teams and act as an escalation point for complex Saviynt issues.

📌 Saviynt Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru