Job Summary

Work Your Magic with us! Ready to explore, break barriers, and discover more. We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Our Department. We are 24x7 Global Service Desk Support for Incident and Request Management. Our Global Service Desk provides IT Support to the employees/customers satisfying their IT needs and with Guaranteed Service Levels and increased responsiveness.

Responsibilities
As a Service Desk Analyst, you will be on the front line of the support architecture. Global Service Desk is responsible for capturing specific user problems,



recording them and either resolving them through a set of fixed prescribed solutions or escalating as required.

Requirements
Solid Communication Skills - Written and Verbal
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Active Directory for basic troubleshooting
Demonstrated experience supporting customer interactions and troubleshooting

Qualifications
Domain expertise: Knowledge on Windows Platform
Graduate Degree (Science/Computer background)
Proficiency in English (Verbal, Written)

Shift

Shift: 24 x 7 (Rotational Shifts). Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate System Engineer Bengaluru
🏢 Merck
📍 Bengaluru