This is complete US shift job - Work from Office.

ROLES & Responsibilities
Process daily billing and handle failed transactions with positive judgment.
Resolve billing issues and customer queries from SAP and exceptions.
Prepare, review, and validate billing documents for accuracy.
Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
Submit invoices as per customer requirements.
Escalate unresolved issues to supervisors promptly.
Ensure invoices are accurate and sent on time.
Review and adjust invoices when corrections are needed.
Perform any additional tasks as required by the business.

EXPERIENCE

2 - 6 years of experience in OTC Billing, Dispute resolution in Billing

Experience with SAP is preferred

SKILLS AND COMPETENCIES
MS-Office Basic/Advanced (MS-Word/Excel/PowerPoint)
Decent communication skills
Focuses on delivering a positive customer experience
Ability to quickly acquire knowledge of current processes to execute accurately on customer accounts
Ability to multi-task and prioritize the task based on the criticality.
Solid organizational and time management skills - ability to organize

📌 Billing Associatec Chennai Us Shift
🏢 HCLTech
📍 Chennai