JOB PROFILE

Designation

Captain

Grade

B04/EXEC/L3

Location

Thane/Pune / Indore/ Dombivli

Department

Support Services (Hospitality)

Reporting to

Restaurant Manager

Qualification

Graduate Degree or Diploma in Hotel Management, Hospitality Administration, or Catering Technology.

Skilled Experience

3– 5 years of active operational experience in restaurant service, fine dining, corporate banquets, or premium hospital hospitality setups, with a proven record of accomplishment of leading floor service teams.

Role Purpose A Captain is a front-of-house supervisor responsible for ensuring smooth restaurant operations and delivering excellent guest service. They act as the link between the restaurant manager, kitchen staff, and service team

Key Responsibilities
Ø Welcome and seat guests professionally.
Ø Supervise waiters/stewards during service.
Ø Ensure prompt and accurate food and beverage service.
Ø Coordinate with the kitchen and bar for timely order delivery.
Ø Handle guest complaints and resolve issues courteously.




Ø Train and guide service staff on service standards.
Ø Monitor cleanliness, hygiene, and table setup.
Ø Assist in reservations, table allocation, and billing.
Ø Maintain high standards of customer satisfaction. Ø Prepare shift reports and communicate operational updates to management.

Skills & Competencies
Ø Solid communication and interpersonal skills
Ø Leadership and team management
Ø Customer service orientation
Ø Knowledge of food & beverage service
Ø Problem-solving and conflict resolution
Ø Time management and multitasking Ø Familiarity with POS systems

Key Relationships

Key Relationships
External: Premium In-house Diners, Corporate Guests, and Institutional Visitors.
Internal: F&B; Manager, Executive Chef, Restaurant Captains, Floor Supervisors, and Junior Hospitality Teams.

Please Note: is only a general guideline and will change depending on the organizational requirement.

📌 Captain Dombivli
🏢 Jupiter Hospital
📍 Dombivli