Key Responsibilities
Manage and supervise a team of Collection Executives/Team Leaders.
Drive daily, weekly, and monthly collection and recovery targets.
Monitor team performance, productivity, attendance, and collection efficiency.
Track portfolio performance across different DPD/buckets.
Monitor collection rate, PTP, PTP conversion, bounce, roll-back, and delinquency.
Identify low-performing team members and implement improvement plans.
Conduct regular team meetings, performance reviews, and collection strategy discussions.
Monitor PTP adherence, broken PTP, and follow-up activities.
Handle customer escalations and support the team in resolving complex cases.
Ensure proper allocation and follow-up of collection accounts.
Monitor tele-calling collection activities, depending on the business requirement.
Coordinate with internal departments such as Operations, Risk, Credit, and Customer Support.
Prepare and share daily/weekly/monthly MIS and collection performance reports.
Ensure the team follows company policies, RBI guidelines, and ethical collection practices.
Conduct regular training and coaching sessions to improve team productivity.




Analyse collection data and identify areas for improving recovery and reducing delinquency.
Assist the Collection Manager in implementing strategies to improve overall portfolio performance.

Key Performance Metrics
Collection Efficiency
Recovery Rate
PTP Conversion
PTP Adherence
Roll-Back
Bounce Rate
DPD/Bucket Performance
Productivity
Team Target Achievement
Attrition
Quality & Compliance

Required Skills
Solid team management and leadership skills.
Positive knowledge of loan collection and recovery processes.
Understanding of DPD and collection buckets.
Strong communication and negotiation skills.
Excellent follow-up and escalation-management skills.
Positive analytical and problem-solving abilities.
Target-oriented and result-driven approach.
Good knowledge of MS Excel and MIS reporting.
Ability to handle pressure and achieve aggressive targets.
Robust interpersonal and stakeholder-management skills.

Pay: ₹350,000.00 - ₹600,000.00 per year

Benefits
Health insurance
Provident Fund

Education
Bachelor's (Preferred)

Work Location: In person

📌 Collection Assistant Manager Hsr Layout
🏢 Repaio Technology
📍 HSR Layout