Collection Executive - Soft Bucket (Call Centre)

Experience

2 to 3 years in Collections Soft Bucket or Hard Bucket

Bucket

Soft bucket Pre-due, X, B1, B2 (090 DPD)

Must Know

Collections CRM + Auto / Predictive Dialer

Education

Graduate preferred

LanguagesKannada, Hindi and English

KEY RESPONSIBILITIES
Call allocated soft-bucket customers on the dialer and recover overdue EMIs.
Make pre-due and due-date reminder calls to stop accounts from turning delinquent.
Take firm Promise-to-Pay (date + amount) and follow up on PTP and broken PTP.
Share payment links / UPI / NEFT details and confirm payment received.
Update disposition, remarks, PTP and contact details in the CRM after every call.
Capture the reason for non-payment and escalate disputed,



skip or legal cases to the TL.
Maintain the daily calling tracker and report EOD collection numbers.
Follow RBI Fair Practices Code call only between 8 AM and 7 PM, no threats or abusive language.

REQUIREMENTS
2 to 3 years of collections calling experience with a bank, NBFC, fintech or collections agency.
Hands-on work on a Collections CRM and an auto / predictive dialer is mandatory.
Positive negotiation, communication and follow-up skills.
Basic MS Excel and computer knowledge.
Target-driven, able to handle 120+ calls a day.

📌 Collection Executive Soft Bucket Bangalore Rural
🏢 Alpha Rupee
📍 Bangalore Rural