We are hiring a Customer Inquiry Executive to handle Instagram DM and WhatsApp customer inquiries for our store at Pusa Road, Current Delhi.

The role is focused on replying to customers, sharing product details, following up politely, and converting interested inquiries into confirmed orders.

Responsibilities
Handle customer inquiries on Instagram DM and WhatsApp
Reply in clear English with product details, pricing, photos/videos, and availability
Follow up with interested customers in a professional and non-pushy manner
Convert inquiries into confirmed orders
Maintain inquiry status and customer details in Google Sheets or CRM
Coordinate with the team for stock, order updates, dispatch, and delivery information
Escalate pricing-sensitive, bulk, custom, complaint, or payment-related cases to the senior team

Requirements
Good spoken and written English
Comfortable chatting with customers on WhatsApp and Instagram
Basic sales sense and polite communication style




Rapid typing and attention to detail
Comfortable using Google Sheets or basic CRM tools
Prior experience in retail, jewellery, fashion, gifting, e-commerce, customer support, or online sales is preferred

Job details
Full-time, permanent role
In-person work at Pusa Road, Current Delhi
6 days a week
Salary: Rs. 20,000 to Rs. 25,000 per month
Incentives paid on successful conversions/orders

Ideal candidate should be confident, patient with customers, and able to turn online inquiries into real sales. Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s)
Have you handled WhatsApp or Instagram DMs for customer inquiries or sales before? Please describe briefly.

Experience:
customer support or sales: 1 year (Preferred)

Language:
English (Required)

Work Location: In person

📌 Customer Inquiry Executive Instagram Dm & Whatsapp Sales Delhi
🏢 ChotteylalSons
📍 Delhi