Sberbank is currently looking for a Customer support and digital sales specialist to ensure excellent support for Individual clients in our office in Delhi. This role focuses on developing the service & sales and support function for the existing and new Individual clients.

Responsibilities

Towards Sales
Pitching banking products and achieve sales targets
Follow up on leads and ensure pipeline conversion
Carry out distance/virtual pre-sales activities including prospect engagement, needs assessment, and product/service explanation.

Towards Service
Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner
Providing accurate and relevant information to customers about products, services, policies and procedures
Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.
Conduct outbound service calls to existing and prospective customers to provide information, resolve queries, and gather feedback through surveys.




Ability to effectively manage and respond to customer queries received through chat, ensuring timely, accurate, and professional resolution.
Strong typing speed and accuracy with the ability to handle high-volume customer interactions efficiently .

Requirements
Positive communication and selling skills.
Proven capability in generating leads, pitching and closing sales for Individual clients.
Experience in a Contact Center for banking 2+ years
Valuable knowledge of banking products: Knowledge of IT systems.

We Offer
Competitive salary and opportunities for career development
Quarterly bonus which is paid every quarter upon meeting the targets
Collaborative working setting in a state-of-art Delhi office
Professional and theme communities, support for employee initiatives
Courses in Corporate University
Working in the results driven multinational team.
Opportunity to grow within Sberbank India

📌 Customer Support And Digital Sales Specialist Delhi
🏢 SberIndia
📍 Delhi