ROLE: THE SUPPORT EXECUTIVE WILL PERFORM THE ACTIVIES TO PROVIDE QUALITY CUSTOMER SERVICE
Responsibilities/Activities:
COMMUNICATE WITH THE TRAVEL AGENT TO RESOLVE COMPLAINT OR QUERY ABOUT HIS PURCHASED TICKES BY MAKING OR RECEIVING A CALL
E-MAIL COMMUNICATION WITH THE TRAVEL AGENT TO SOLVE THEIR QUERIES.
COORDINATE WITH INTERNAL TEAM FOR VARIOUS QUERY RESOLUTION.
AIRLINES WEBSITES & E-MAIL NAVIGATION FOR VARIOUS ASPECTS.
COMMUNICATE WITH AIRLINES SUPPORT TEAM FOR VARIOUS ACTIVITY IN THE PNR.
PROPER HANDOVER OF THE ASSIGNED TASK IN CASE OF REQUIREMENT.
Performs other duties as assigned.
Skills Customer Service & CommunicationInterpersonal RelationshipsMicrosoft OfficeMicrosoft Excel
Pay: ₹10,540.28 - ₹12,000.00 per month
Perks
Cell phone reimbursement
Versatile schedule
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Customer Support Associate Jalpaiguri
🏢 AIRIQ 365
📍 Jalpaiguri
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