Job Summary

We are looking for a friendly, qualified, and customer-focused Customer Support Executive to join our Matrimonial Services team. The candidate will be responsible for assisting customers with matrimonial services, handling enquiries, resolving queries, coordinating with customers, and ensuring a positive customer experience.

Key Responsibilities
Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
Understand customers' requirements and provide appropriate information about matrimonial services.
Assist customers with profile registration, profile updates, and service-related queries.
Follow up with customers regarding profiles, matches, meetings, and service requests.
Coordinate with the matchmaking team to provide suitable support to customers.




Maintain accurate customer information and update records in the system.
Handle customer complaints and resolve issues professionally and promptly.
Make follow-up calls to existing and prospective customers.
Explain membership plans, services, and procedures clearly to customers.
Maintain positive customer relationships and ensure customer satisfaction.
Achieve assigned customer support and follow-up targets.
Maintain confidentiality of customer information and matrimonial profiles.
Prepare daily follow-up and customer interaction reports.
Coordinate with other departments whenever required.

Pay: ₹13,000.00 - ₹16,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Customer Support Executive – Matrimonial Services Salem (India)
🏢 DNC Chits
📍 India