We are looking for a friendly and customer-focused Customer Support Executive to handle customer queries, provide timely assistance, and ensure a positive customer experience.
Key Responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Respond to customer questions and provide accurate information about products/services.
Resolve customer complaints and issues professionally and efficiently.
Follow up with customers to ensure their concerns are properly resolved.
Maintain accurate records of customer interactions and feedback.
Coordinate with internal teams to resolve customer-related issues.
Provide product/service information and guide customers when required.
Build and maintain positive relationships with customers.
Identify customer needs and escalate complex issues to the appropriate team.
Meet customer service and response-time targets.
Prepare basic reports related to customer queries, complaints, and follow-ups.
Requirements
Bachelor's degree or equivalent qualification.
6 months – 2 years of experience in customer support/customer service; freshers may also apply.
Positive verbal and written communication skills.
Basic computer knowledge and familiarity with MS Office.
Positive listening and problem-solving skills.
Ability to handle customers professionally and patiently.
Ability to work under deadlines and manage multiple customer queries.
Preferred Skills
Customer Service
Communication Skills
Problem Solving
Active Listening
MS Office
WhatsApp & Email Communication
Follow-up Skills
Time Management
Teamwork