10 Sep
|
Oolka
|
Bengaluru
Key Responsibilities
Resolve customer queries via phone calls and chat.
Assist customers with credit score-related queries, account creation, subscription issues, and document verification.
Guide users in clearing overdue accounts and coordinate with lenders for NOC (No Objection Certificate) requests.
Escalate complex issues to the relevant internal teams and ensure timely resolution.
Work closely with Operations and Tech teams to improve customer experience and support processes.
Maintain high customer satisfaction through empathetic and accurate communication.
Requirements
Bachelor's degree (preferred).
1+ year of experience in Customer Support, Customer Service, or a Voice/Chat Process.
Excellent communication and problem-solving skills.
Comfortable handling both inbound and outbound customer interactions.
Ability to multitask and work independently in a remote setting.
📌 Customer Support Executive Bengaluru
🏢 Oolka
📍 Bengaluru