Oversee the service team in a dining establishment to ensure smooth, high-quality guest service. Act as the main point of contact between guests, servers, and kitchen staff, ensuring that service standards are consistently met and guest satisfaction remains high.

Key Responsibilities

- Welcome guests and ensure they are comfortably seated.
- Supervise and coordinate the activities of waitstaff during service.
- Take and confirm guest orders, especially for VIP tables or complex orders.
- Ensure food and drinks are served correctly, promptly, and according to standards.
- Train, guide, and support current and existing service staff.
- Handle guest complaints or special requests professionally and efficiently.
- Communicate clearly with kitchen and bar staff regarding orders and special instructions.
- Check table settings, cleanliness, and overall presentation of the dining area.
- Monitor inventory of service materials (cutlery, glassware, linens, menus).




- Ensure adherence to hygiene, safety, and restaurant service standards.
- Assist in billing, payment processing, and end-of-shift reports when required.
- Coordinate reservations and manage table assignments for smooth operations.

Skills & Qualifications

- Proven experience as a waiter/waitress; supervisory or captain experience preferred.
- Strong leadership and team-management skills.
- Excellent communication and customer-service abilities.
- Good knowledge of food and beverage menus, including wine service (if applicable).
- Ability to multitask, stay organized, and work under pressure.
- Professional grooming and presentation.
- Basic POS and billing knowledge.

Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Restaurant Captain (Pathanamthitta)
🏢 Mappas Restaurant
📍 Pathanamthitta