Department: Reception / Front Office

Position: Receptionist

Location: Ardram Hospital, Vettichira

Reports To: Reception In-Charge / Admin

JOB SUMMARY The Receptionist is responsible for managing the hospital front desk and providing efficient, courteous, and qualified assistance to patients, bystanders, visitors, and staff. The role involves patient registration, appointment coordination, handling enquiries, maintaining records, and ensuring smooth communication between patients and relevant hospital departments.

KEY RESPONSIBILITIES

- Greet and assist patients, bystanders, and visitors in a polite and professional manner.
- Register new and returning patients accurately in the hospital system.
- Manage OPD appointments, doctor schedules, and patient enquiries.
- Provide information regarding hospital departments, services, doctors, and procedures.
- Guide patients to the appropriate departments, consultation rooms, laboratory, radiology, pharmacy, billing, and other services.
- Handle telephone calls and transfer calls to the appropriate departments.
- Maintain accurate patient registration, appointment, and reception records.
- Coordinate with doctors, nursing staff, billing, laboratory, radiology, pharmacy, and other departments as required.
- Assist patients with billing and other administrative procedures when necessary.
- Maintain confidentiality of patient and hospital information.




- Handle complaints and concerns professionally and escalate them to the concerned authority when required.
- Maintain a clean, organized, and welcoming reception area.
- Perform other duties assigned by the Reception In-Charge or Hospital Administration.

REQUIRED QUALIFICATIONS
- Minimum qualification: Plus Two / Diploma / Degree.
- Previous experience in hospital reception or healthcare administration is preferred.
- Basic computer knowledge and familiarity with MS Office.
- Good communication and interpersonal skills.
- Knowledge of Malayalam and English is preferred; Hindi or other languages will be an advantage.

KEY SKILLS
- Patient handling and customer service
- Communication and interpersonal skills
- Appointment management
- Basic computer and data-entry skills
- Telephone etiquette
- Team coordination
- Problem-solving ability
- Professional and courteous behaviour
- Ability to work under pressure and in shifts

PERFORMANCE EXPECTATIONS The Receptionist is expected to maintain accuracy in patient-related documentation, provide prompt and courteous service, ensure effective coordination with hospital departments, maintain patient confidentiality, and contribute to a positive patient experience. Pay: ₹8,000.00 - ₹150,000.00 per month

Work Location: In person

📌 Receptionist (Kottakkal)
🏢 Ardram Hospital
📍 Kottakkal