Key Responsibilities
- Conduct regular/target-based call audits and provide agent feedback/coaching.
- Prepare daily, weekly, and monthly performance reports.
- Conduct calibration sessions with TLs and Managers.
- Participate in client training calls and conduct refresher sessions.
- Conduct team/TL huddles and support performance improvement.
- Monitor 3rd Party US Collections calls and provide constructive feedback.
- Ensure compliance with FDCPA and US State Laws.
- Work with dialer and manual campaigns.
- Apply knowledge of US 3rd Party Collections and recovery techniques.
Required Qualifications
- Graduate/Undergraduate can apply.
- 2–4 years’ experience as QA/Quality Analyst in US 3rd Party Collections.
- Minimum 2 years as a QA in 3rd Party Collections.
- Willingness to work in US Shifts.
- Strong communication, analytical, MS Excel, and presentation skills.
- Knowledge of US legal recovery is an advantage.
Share your resume at
[email protected]
Pay: ₹500,000.00 - ₹800,000.00 per year
Perks
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
📌 Quality Analyst - US Debt Collections (Noida)
🏢 Provana India Private
📍 Noida