We’re Hiring | Quality Analyst – Customer Experience Team
? Location: Bangalore
? Job Type: Full time
? ? Experience: 2+ Yea r s? Joining: Immediate Joiners Preferr< /p>e d **? Job Overview
We are looking for a Quality Analyst to join our Customer Experience team. In this role, you will be responsible for auditing customer interactions across voice, chat, and ticketing/email channels, identifying what is going wrong and why, and translating those insights into actionable feedback and coaching.
Your w o rk will directly contribute to improving agent performance, customer experience, and overall service qualit y
. **✅ Key Requirements2+ year s of experience as a Quality Analyst, preferably in a customer experience/contact center environmentExperie nce in auditing voice, chat, and email/ticket interactionsStrong analytical and communication skillsAbility to identify performance gaps and provide effective coaching feedbackEnglish and Hindi proficiency is essentialImmedia te joiners are preferr e d **? Interested candidates can share their updated resume at:nl-hr@n arrowlabs.in
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