Work Schedule: 9-hour shifts, including rotational shifts
Job Summary
We are seeking a customer-focused Guest Relations Executive to assist guests and ensure a smooth and positive hospitality experience. The role involves handling guest requests, providing information about available services, and coordinating with internal departments.
Key Responsibilities
Welcome and assist guests in a professional manner.
Support guest check-in and check-out processes.
Handle guest queries, requests, and concerns promptly.
Provide information about available facilities, services, and activities.
Coordinate with relevant departments to ensure timely guest service.
Address guest concerns and support appropriate resolution.
Maintain skilled communication and service standards.
Assist with front-office and guest relations activities as required.
Requirements
Graduate degree, diploma in Hotel Management, or a relevant qualification preferred.
Fresher to 3 years of experience in hospitality, customer service, front office, or guest relations.
Positive communication and interpersonal skills.
Customer-focused and professional approach.
Basic computer knowledge.
Ability to work rotational shifts.
Required Skills
Guest Relations and Customer Service
Communication and Interpersonal Skills
Complaint Resolution
Front Office Operations
Basic Computer Skills
Hospitality Service Standards
Pay: ₹20,000.00 - ₹25,000.00 per month
Perks
Health insurance
Life insurance
Provident Fund