Who are we?
Kapture CX is an AI-native, verticalized SaaS platform helping enterprises automate and execute complex customer and business workflows.
At the core of Kapture is AgentOS — our Agentic Operating System that brings together AI agents, human intelligence, enterprise systems, and operational intelligence to execute work end-to-end. AgentOS enables enterprises to build, deploy, orchestrate, monitor, evaluate, and optimize AI-powered workflows across customer support, sales, collections, claims, and other business operations.
Today, Kapture is trusted by 1,000+ enterprises across 18 countries, helping organizations move beyond isolated automation toward intelligent, outcome-driven operations.
What is this role all about?
As a Senior Analyst – Platform Operations, you will play a critical role in keeping Kapture's AI-powered platform and enterprise workflows reliable, measurable, and operationally efficient.

As Kapture evolves toward increasingly agentic and AI-driven operations, you will also help build the operational systems, dashboards, controls,



and automation required to run these workflows reliably at enterprise scale.

Sounds compelling?
Here's a more detailed description of what you will do:
Own production incident management, troubleshoot platform and campaign issues, drive root cause analysis, and ensure timely resolution of operational incidents.
Monitor the health and performance of AI-powered workflows, campaigns, integrations, and platform components, identifying anomalies and potential issues proactively.
Execute and monitor large-scale outbound campaigns, including campaign configuration, data validation, capacity planning, performance monitoring, and issue resolution.
Automate repetitive operational workflows, build utilities, and develop internal tools using Python, SQL, APIs, and scripting technologies.
Build and maintain operational dashboards and reporting frameworks to track campaign performance, platform health, incidents, SLAs, and b

📌 Technical Support Specialist (Mumbai)
🏢 Kapture CX
📍 Mumbai