Key Skills: Process Mapping, WiFi, Broadband, Network, Stakeholder Management, Business Analysis, Operational KPIs
Roles and Responsibilities:
Gather, analyse, document, and manage business and functional requirements across CPE management, WiFi operations, service assurance, and customer experience domains.
Produce BRDs, FRSs, User Stories, Process Flows, Use Cases, and Acceptance Criteria to a delivery-ready standard.
Conduct stakeholder workshops, requirement elicitation sessions, and review sign-offs with operator and delivery teams.
Translate operational requirements into functional specifications for platform, integration, and automation delivery teams.
Document current-state and future-state business processes covering CPE onboarding and lifecycle, WiFi fault management, closed-loop remediation workflows, agent and NOC operational processes, and customer-facing service interactions.
Define and baseline operational KPIs, SLA targets, and business success metrics.
Support UAT planning, execution, defect tracking, and business sign-offs.




Support governance activities including status reporting, RAID management, change request assessment, and traceability between requirements and delivered capabilities.
Skills Required:
Business Analysis Core
8+ years of Business Analysis experience, with a track record of delivering functional requirements in complex technology programmes.
Expertise in requirements elicitation, process mapping, user stories, functional specifications, acceptance criteria definition, and UAT coordination.
Robust stakeholder management and workshop facilitation skills across technical and non-technical audiences.
Experience with Agile/Scrum delivery methodologies.
Broadband and Network Domain Knowledge
Solid understanding of broadband service delivery and access network architecture: FTTH/FTTx, GPON/XGS-PON, subscriber provisioning, and activation workflows.
Functional awareness of OLT/ONT, BRAS/BNG, DHCP, DNS, and AAA, sufficient to interpret net

📌 Senior Business Analyst_103282 (Bengaluru)
🏢 MyCareernet
📍 Bengaluru