Skill required: Network Operations - Problem Management
Designation: Delivery Lead Manager
Qualifications:BE
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Rapidly restore services, minimize customer impact, and eliminate repeat incidents through solid troubleshooting and RCA.



• Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network • Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for? • Primary skill - Problem Management - P5 • Experience in Telecom IT Infrastructure program management and Wireline Network Services, preferably in Telecom Service Assurance • Strong TCP IP routing and switching fundamentals • Troubleshooting of MPLS DIA Voice and Wireless services • Knowledge of NMS tools such as Netcool SolarWinds and Nagios for real time monitoring detection and analysis • Experience with ticketing tools such as ServiceNow and Remedy
Roles and Responsibilities: • Perform L2L3 troubleshooting for service incidents • Analyse alarms, logs, and performance metrics • Identify root causes related to network c

📌 Delivery Lead Manager (Navi Mumbai)
🏢 Accenture
📍 Navi Mumbai