About this role:
Wells Fargo is seeking a Technology Operations Manager
In this role, you will:
Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
Identify and recommend opportunities for technology operations process improvement and development
Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
Leverage enterprise tools to digitize work-flows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
Instill repeatable processes that consistently meet SLAs and OLAs
Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
Work with IT risk management,
compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
Institute controls in partnership with Operation Risks to ensure risk management is sustainable
Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
Interpret and develop policies and procedures
Collaborate with and consult with peers, colleagues and multiple level managers
Manage allocation of people and financial resources for technology operations
Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, m