About Roarbank

Roarbank is a digital banking platform launched by Unity SFB in collaboration with Fintech Farm, a global neobanking technology provider, in early 2025. Our ambition is to become the leading digital consumer bank in India through seamless customer experience, innovative technology and efficient operations.

About Fintech Farm

Fintech Farm is a UK-based fintech building neobanks in partnership with traditional banks across emerging markets. With successful launches in six countries and more than 4 million customers, we're on track to build neobanks in 50+ markets, reaching over 100 million users.

About the role The Process Trainer is responsible for ensuring operations teams are process-ready, compliant and aligned to business execution standards. The role focuses on delivering hands-on training for banking/NBFC processes, supporting floor readiness, minimising operational errors and ensuring adherence to regulatory and internal requirements.

What you will be doing;

- Deliver end-to-end process training for KYC operations, including onboarding, documentation, verification, regulatory checks and exception handling
- Conduct customer support process training, covering customer interaction workflows, query resolution, service standards, escalation handling and compliance requirements
- Deliver product, policy and process training for new joiners and existing operations staff




- Conduct refresher and change trainings for SOP updates, audit findings, regulatory changes and process enhancements
- Provide floor-level process support, coaching and real-time clarifications to customer-facing and backend operations teams
- Ensure process certification, knowledge checks and readiness before floor deployment
- Maintain training records, certifications and documentation in line with RBI and internal audit requirements
- Analyse error trends, quality findings, customer complaints and audit observations to address execution gaps through targeted training
- Work closely with Operations, Quality, Risk and Compliance teams to ensure uniform and compliant process execution

Who you are;

- Strong knowledge of KYC processes, customer support operations and banking/NBFC workflows
- Working knowledge of credit cards, personal loans and retail lending operations
- Understanding of customer onboarding, lifecycle management, servicing and regulatory controls
- Robust communication, facilitation and process explanation skills
- High attention to detail with strong compliance orientation
- Proficient in MS Office (Excel, PowerPoint, Word)

What we are offering

- High-impact leadership role in one of India's most promising fintech ventures
- Competitive compensation package
- A mission-driven team and dynamic environment focused on innovation and speed

📌 Process Trainer (Mumbai)
🏢 Roarbank
📍 Mumbai