Job Description
Job Overview: Provide 24×7 hands & feet onsite support for Data Center equipment at DC
nKey Responsibilities:
n• Perform physical racking, stacking, and cable patching for network devices.
n• Support routine hardware maintenance, replacements, and vendor visits.
n• Monitor local DC alerts and escalate to L2 engineers.
n• Maintain inventory of cables, patch panels, and network racks.
n• Ensure compliance with DC operational safety and access guidelines.
n• Prepare operational reports, capacity/utilization inputs and service metrics.
n• Ensure SLA compliance, audit readiness and RBI/security policy adherence.
n• Maintain SOPs, runbooks, KB articles and operational documentation.
n• Coordinate with OEMs/vendors and internal teams for issue resolution.
n• Support DR drills, patching,



vulnerability remediation and preventive maintenance.
n• Participate in RCA preparation for Priority incidents.
n• Follow Incident, Problem, Change and Service Request Management processes.
n• Perform daily physical equipment health checks and media/tape handling where applicable.
n• Maintain visitor/material movement registers and support vendor escort activities.
nTechnical Skills: Networking basics (LAN/WAN), cabling, DC operations, ITSM ticket logging.
nCertifications: Preferred: ITIL Foundation; Nice to have: CCNA
nCoverage Model: Onsite 24×7 (shift-based), DC Mumbai

📌 Data Center (Mumbai)
🏢 S2Integrators
📍 Mumbai