Key Responsibilities
Provide IT support to hotel staff and departments.
Install, configure, and troubleshoot computers, printers, scanners, and other IT equipment.
Maintain the hotel’s Wi-Fi, LAN, internet, and network systems.
Support hotel systems such as PMS (Property Management System), POS, HR/payroll systems, and email.
Create and manage user accounts, passwords, and access permissions.
Troubleshoot hardware and software problems and respond to employee IT requests.
Monitor servers, network devices, CCTV systems, and other technology infrastructure.
Perform regular data backups and help protect hotel information from unauthorized access.
Coordinate with external IT vendors and service providers when required.
Maintain records of IT equipment, licenses, repairs, and service requests.
Assist with new technology installations and system upgrades.
Provide IT support during significant hotel operations, meetings, events, and guest-service activities.
Follow hotel IT security, data protection, and operational procedures.





Required Skills
Basic knowledge of computer hardware and software
Networking fundamentals: LAN, Wi-Fi, TCP/IP
Windows and Microsoft Office knowledge
Troubleshooting and problem-solving skills
Basic knowledge of servers, backups, and cybersecurity
Valuable communication and customer-service skills
Ability to work under pressure and respond quickly to technical issues

Education & Experience
Diploma/Bachelor’s degree in IT, Computer Science, or a related field
Typically 0–2 years of IT support experience for an entry-level IT Associate role.
Hotel IT experience is an advantage.
Knowledge of hotel systems such as Opera PMS, Micros/F&B; POS, or similar systems can be beneficial.

Pay: ₹15,000.00 - ₹18,000.00 per month

Perks
Food provided
Health insurance
Provident Fund
Work from home

Work Location: In person

📌 It Associate Ghaziabad
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad