Job Description
Jio is actively looking to hire candidates for the position Area Service Incharge for Hyderabad, Telangana.
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nKey requirements are
n1. Graduation and Diploma in Engineering stream.
n2. Experience of 6-10 years in After sales service.
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nJob Description
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- Manage end-to-end JioFiber, AirFiber, and DTH service operations across the assigned area.n
- Lead and manage large field teams, including service engineers and technicians, ensuring effective manpower deployment.n
- Ensure timely completion of installations, service requests, repairs, and customer complaints as per defined TAT and SLA.n
- Drive achievement of productivity, quality, service, and operational targets for the assigned area.n
- Monitor field team performance, identify gaps, and take corrective actions to improve efficiency and service delivery.n
- Ensure high levels of customer satisfaction by minimizing complaints, repeat visits, and escalations.n




- Coordinate with Sales, Store Teams, Care Centers, and other stakeholders to ensure smooth and seamless service operations.n
- Conduct regular team reviews, provide coaching and training, and drive continuous improvement in overall service performance.n

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nSkill sets:
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- DTH, JioFiber & AirFiber Service Operationsn
- Large Team & Field Force Managementn
- TAT, SLA & Target Achievementn
- Customer Service & Complaint Resolutionn
- Manpower Planning & Resource Allocationn
- Performance Monitoring & Productivity Improvementn
- Stakeholder Management & Cross-functional Coordinationn
- Leadership, Coaching & Team Developmentn
- Problem Solving & Escalation Managementn
- Process Compliance & Continuous Improvementn

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📌 Area Service Incharge (Hyderabad)
🏢 JIO
📍 Hyderabad