Job Description
About the Role
nWe are looking for a highly driven and hands-on Operations Manager to own and manage the end-to-end operations of our D2C business.
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nThe role will be responsible for ensuring seamless order management, inventory planning, warehouse & fulfilment, logistics, returns/RTO management, vendor coordination and operational reporting. The ideal candidate should have strong experience in a rapid-paced D2C/e-commerce environment and be comfortable working across multiple teams and external partners.
nThe candidate will be expected to build scalable processes, improve operational efficiency and ensure a superior customer experience as the business scales.
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nKey Responsibilities
n1. D2C & Order Operations
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- Own the complete order lifecycle from order placement to delivery.n
- Ensure timely processing, picking, packing, invoicing and dispatch of orders.n
- Monitor order ageing, cancellations, fulfilment accuracy and dispatch TAT.n
- Identify and resolve operational bottlenecks impacting customer experience.n
- Ensure smooth backend operations across the D2C website and marketplaces.n
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n2. Inventory & Warehouse Management
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- Manage inventory availability and accuracy across warehouses and sales channels.n
- Monitor stock levels, ageing inventory, stock-outs and excess inventory.n
- Coordinate with supply chain/procurement teams for replenishment planning.n
- Work closely with warehouses/3PLs to ensure accurate inward, storage, picking, packing and dispatch.n
- Conduct periodic inventory reconciliation and warehouse audits.n
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n3. Logistics & Last-Mile Operations
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- Manage relationships with courier partners, 3PLs and logistics aggregators.n
- Monitor delivery TAT, delivery success rate, NDR and RTO performance.n
- Drive initiatives to reduce RTO, shipping costs and delivery failures.n
- Evaluate logistics partners on cost, coverage, SLA adherence and service quality.n
- Negotiate and manage log