IT Support Engineer (Hardware, Networks & Azure)

Shift: 5:30 PM – 2:30 AM IST (US Support Hours)

Job Summary

We are looking for an IT Support Engineer to support end-user devices, network infrastructure, and basic Microsoft Azure administration. This is a client-facing role supporting US-based customers, making robust.

English communication skills essential.

Key Responsibilities
Hardware: Troubleshoot and fix laptops, desktops, printers, and peripheral issues.
Networking: Set up and maintain local networks (routers, switches, firewalls, DNS, DHCP, Wi-Fi).
Azure Cloud: Assist with basic tasks like user management (Entra ID/Azure AD) and monitoring.
Communication: Provide explicit, qualified IT support to US clients via email, chat, and phone.

Requirements
2+ years of experience in IT hardware and network troubleshooting.
A solid,



fundamental understanding of Microsoft Azure.
Excellent verbal and written English (US client-facing experience is a major plus).
Flexibility to work in shifts aligning with US time zones.

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Application Question(s):
Where do you reside?
Are you an immediate joiner?
How many years of IT Support experience do you have?

Experience:
IT hardware and Network Troubleshooting: 1 year (Required)

Location:
Malad, Mumbai, Maharashtra (Preferred)

Shift availability:
Night Shift (Required)
Overnight Shift (Required)

Work Location: In person

📌 It Support Engineer Malad (India)
🏢 Jaincotech
📍 India