Roles & Responsibilities
Provide L2/L3 production support for applications developed using Java and/or Python.
Monitor application health, performance, availability, and production incidents.
Use Dynatrace to monitor applications, identify performance issues, analyze logs, and troubleshoot production problems.
Investigate and resolve application incidents within defined SLA timelines.
Perform root cause analysis (RCA) for recurring and critical production issues.
Analyze application logs, stack traces, API failures, database issues, and system errors.
Work closely with development, QA, DevOps, infrastructure, and database teams to resolve complex issues.
Participate in incident, problem, and change management processes.
Support application deployments, releases, patches, and production changes.
Identify performance bottlenecks and provide recommendations for application optimization.
Create and maintain support documentation, troubleshooting guides, and knowledge-base articles.
Participate in on-call/shift support as required.




Proactively identify potential production issues through monitoring and alert analysis.
Provide regular status updates to stakeholders during critical incidents.

Must-Have Skills
Robust experience in Production/Application Support.
Hands-on experience with Java and/or Python.
Dynatrace is mandatory experience with application monitoring, dashboards, alerts, traces, logs, and performance analysis.
Robust knowledge of SQL and database troubleshooting.
Experience in analyzing application logs, exceptions, stack traces, and error messages.
Positive understanding of REST APIs and web services.
Experience with Linux/Unix commands and troubleshooting.
Knowledge of incident management and ITIL processes.
Strong problem-solving and troubleshooting skills.
Good communication and stakeholder-management skills.
Ability to work effectively in a production support/on-call environment.

📌 Java/ Python Production Support Bengaluru
🏢 CGI
📍 Bengaluru