Responsible for support operations including health checks, business service requests, production incident investigations and root cause analysis with focus and emphasis on supporting the platforms
Ensure adherence to service management standards including incident, problem, change and release management
Provide articulate, accurate and timely updates on issues to stakeholders
Provide technical guidance and mentoring for the whole team, help troubleshoot complex technical issues.
Coordinate and facilitate resolution for major incidents engaging with the incident management team,

upstream providers, infrastructure teams etc. as required
Follow-up on issues ensuring appropriate remediation tasks are completed
Collaborate with delivery teams, ensuring support requirements are met prior to production deployment
Responsible for raising change tickets and communicating appropriately
Responsible for implementing changes in controlled environments
Implement and maintain effective, well-rehearsed business continuity and service recovery plans
Collaborate with regional teams to evolve firm-wide best practices




Willing to work in a 24x7 workplace participating in an on-call rota as well as night and weekend work

Fidelity International offers investment solutions and services and retirement expertise to more than 2.52

million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $710.2 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

📌 Analyst Programmer Support Gurugram
🏢 Fidelity International
📍 Gurugram