? Gurgaon (In office)
? Experience: 1–2 Years
? CTC: ₹3–5 LPA (Fixed) + Attractive Performance Incentives
About ORNAZ
ORNAZ is a leading luxury diamond jewellery brand redefining how modern India experiences fine jewellery. Founded in 2016, we specialize in diamond engagement rings, solitaires, and everyday luxury jewellery, combining exceptional craftsmanship with a personalized, digital-first customer experience.
Every piece we create celebrates life's most meaningful milestones—from proposals and engagements to moments worth remembering forever.
Role Overview
We are looking for a driven and customer-focused Inside Sales Representative to join our growing team in Gurgaon.
In this role, you will guide customers through their jewellery-buying journey, from their first inquiry to final purchase and beyond. You'll engage with high-intent customers, understand their requirements, provide personalized recommendations, and help them find the perfect piece while delivering the premium experience ORNAZ is known for.
Key Responsibilities
• Manage inbound leads generated through our website, social media channels, and marketing campaigns
• Connect with prospective customers through calls, WhatsApp, and virtual consultations
• Understand customer preferences and recommend suitable jewellery options
• Convert leads into customers and consistently achieve sales targets
• Deliver an exceptional luxury customer experience throughout the buying journey
• Coordinate with design and production teams for customized orders
• Maintain accurate customer records and interactions in CRM systems
• Follow up proactively with leads and nurture relationships through the sales funnel
What we are looking for?
• 1–2 years of experience in Inside Sales, Jewellery Sales, Luxury Retail, or a similar customer-facing role
• Excellent communication and relationship-building skills
• Strong persuasion, negotiation, and closing abilities
• A customer-first mindset with att