Key Responsibilities
Lead and mentor a team of ServiceNow developers, enforcing best practices in development, configuration, and integrations.
Define and execute the ServiceNow development strategy aligned with organizational goals.
Design, develop, and deploy ServiceNow applications, workflows, service catalogs, and integrations.
Provide technical leadership across modules such as ITSM, ITOM, HRSD,

SecOps, and custom applications.
Drive platform governance including coding standards, security controls,

and design frameworks.
Collaborate with business stakeholders to gather requirements and translate them into scalable solutions.
Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
Implement automation and advanced workflows leveraging ServiceNow best practices and emerging capabilities (AI/ML).
Ensure alignment with ITIL processes, compliance standards, and enterprise security policies.
Support platform operations including upgrades, patching, performance optimization, and stability.
Partner with Transformation and Operations teams for continuous service improvement and platform lifecycle management.

ServiceNow Development Lead

Required Skills & Qualifications:

Technical Expertise




Robust experience in JavaScript, Glide API, AngularJS, HTML, CSS
Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or

SecOps
Valuable understanding of CMDB, ITOM, CSM, and custom application development
Proven experience in ServiceNow architecture design and enterprise integrations
Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies

Experience & Education
Bachelor’s or master’s degree in computer science, IT, or related field
9+ years of ServiceNow experience, with significant hands-on expertise in

ServiceNow development and team leadership
Proven track record of delivering large-scale ServiceNow implementations

Key Competencies
Solid leadership and mentoring skills.
Solution-oriented mindset with architectural thinking.
Excellent stakeholder communication and collaboration skills.
Ability to drive innovation and platform adoption.

Certifications
ServiceNow Certified System Administrator (CSA) – Mandatory
Certified Application Developer (CAD) – Preferred
Certified Implementation Specialist (CIS) – Good to Have

📌 Lead Servicenow Developer Telangana
🏢 Zensar
📍 Telangana