Company Description CureBay is committed to transforming patient experience in underserved markets by closing critical gaps in primary healthcare access. The organization is building a hybrid healthcare and fulfilment model that connects patients to healthcare providers and key ecosystem partners through digital platforms. This approach is supported by a robust three-tier model of hubs, spokes, and satellite health centres to ensure consistent and reliable care delivery.

Team members at CureBay contribute to a mission-driven environment focused on accessible, coordinated, and high-quality healthcare for communities that need it most.

Role Description The Patient Coordinator is a full-time, on-site role based in Ranchi, responsible for supporting patients through their journey at CureBay’s health centres. Day-to-day tasks include greeting and registering patients, managing front desk and receptionist duties, and coordinating patient flow between different service points. The role involves handling appointment scheduling, confirming and rescheduling visits, and ensuring accurate documentation of patient information.

The Patient

Coordinator will answer phone calls, respond to patient inquiries, provide clear information about services, and assist in explaining basic medical and administrative procedures using appropriate medical terminology.



This role collaborates closely with medical and administrative staff to maintain a welcoming, efficient, and organized patient experience.

Qualifications

- Candidates should possess strong phone etiquette and professional receptionist duties to manage calls, front desk interactions, and patient inquiries effectively.
- Candidates should possess appointment scheduling skills, including organizing, updating, and coordinating patient visits with clinical staff.
- Candidates should possess a working knowledge of medical terminology to communicate accurately with healthcare providers and patients.
- Candidates should possess clear, patient-focused communication skills to provide information, address concerns, and support diverse patient populations.
- Candidates should possess basic computer proficiency and experience with patient management or scheduling software.
- Candidates should possess strong organizational skills, attention to detail, and the ability to multitask in a quick-paced clinical environment.
- Candidates should possess a customer service mindset and a commitment to respectful, inclusive, and empathetic patient care.
- Candidates should possess at least a high school diploma or equivalent; prior experience in healthcare coordination or front office roles is an advantage.

📌 Patient Coordinator (Ranchi)
🏢 CureBay
📍 Ranchi