Service Manager– Branch Banking
KRAs:  Lead the entire Branch Operational activities of an individual Branch
(Mega/ Large Branches)  Manage a Service Team.  Co-ordinate the audit of the
branch - Ensuring strict adherence to compliance, audit and regulator and
procedural compliance requirements.  Ensuring service excellence to enhance
portfolio's, control retention and better cross sell activities  Authorize and
check Teller and Relationship teams entries for customer transaction/ service
request  Check end products, Check vouchers to transparent transactions  Vault / Key
custodian of the Branch  Manage the Service Scores of the branch  Branch Lobby
and Customer Queue management.  Managing cash (including FX and TCs) at the




branch and ensuring that cash (including FX and TCs) is within branch limit. 
Customer complains management and ensuring resolution of all complaints within
TAT.  Be responsible for the AML & KYC compliance of the various account
opening forms submitted to CPC/RPC Desired Candidate Profile:  Meticulous & has
an Eye for detail  Ability to manage and motivate front office staff. 
Thorough overall understanding of branch banking operations  Graduate : 6 – 8
years of experience  Post Graduate : 4 - 6 years of experience  Should possess
customer orientation and team leader qualities

📌 Service Manager Branch Banking Branch Banking Mumbai
🏢 Kotak
📍 Mumbai