We are looking for an experienced Return Operations Manager to manage and improve the complete return process of our e-commerce operations. The candidate will be responsible for handling customer returns, courier returns, RTO shipments, product verification, inventory reconciliation, team performance, and overall return accuracy. Key ResponsibilitiesManage the complete Return, RTO and Reverse Logistics process .

Monitor daily return shipments received from customers and courier partners. Ensure proper checking, scanning, sorting and verification of returned products. Identify reasons for returns such as damaged products, wrong products, quality issues, courier issues, or customer-related reasons.

Coordinate with Warehouse, Customer Care, Dispatch, Inventory and Logistics teams . Ensure returned products are properly updated in inventory/system records. Maintain accurate records of return quantity, value, recovery and losses.

Reduce return percentage through proper root-cause analysis and corrective actions. Monitor fake, damaged,



missing-item and incorrect return cases. Manage and guide the return operations team and ensure daily productivity targets are achieved.

Prepare daily, weekly and monthly return reports for management. Track pending return cases and ensure timely closure. Improve SOPs and processes to increase return recovery and reduce operational losses.

Coordinate with courier companies and marketplaces regarding return discrepancies. Ensure proper segregation of reusable, damaged, defective and non-saleable stock.

Required

SkillsStrong knowledge of E-commerce Return Operations / Reverse Logistics / RTO . Team handling and operational management skills. Positive knowledge of Excel and reporting. Strong analytical and problem-solving skills. Good communication and coordination abilities. Inventory and warehouse process understanding. Ability to work with high-volume operations and meet deadlines.

📌 Operation Manager (Rajkot)
🏢 DeoDap
📍 Rajkot