Role & responsibilities

Order Fulfilment & Dispatch
Manage daily e-commerce orders through Shopify.
Ensure timely picking, packing, and dispatch with high-quality packaging as per company standards.
Coordinate with courier partners such as Delhivery, Blue Dart, Shadowfax, etc.
Track order status and resolve delivery delays and courier-related issues.
Maintain 100% order accuracy to minimize returns and customer complaints.

Warehouse & Inventory Management
Oversee complete warehouse operations, including:
Storage and housekeeping
Workflow management
Safety and security
Manage inventory movement, stock placement, and SKU-level organization for jewellery products.
Conduct regular stock audits, cycle counts, and inventory reconciliation.
Identify quick-moving and slow-moving SKUs and report insights to management.
Ensure proper hygiene, safety, and theft-prevention protocols.





E-commerce Operations & Shopify
Manage the Shopify backend for:
Order monitoring
Order tagging
Inventory updates
Fulfilment status
Upload and update inventory across online platforms.
Coordinate with listing/content teams for recent product launches and stock adjustments.
Monitor payment status, COD verification, and fraudulent order checks.
Knowledge of bulk fulfilment apps, invoicing tools, and warehouse software is required.

Returns & Exchange Management
Manage customer returns, quality checks, and restocking procedures.
Maintain detailed records of damaged, lost, or defective jewellery pieces.
Coordinate with the customer support team for timely resolution of return/exchange issues

📌 Order Management Executive E Commerce Industry Experience Mumbai
🏢 Talent Corner HR Services
📍 Mumbai