As the Operations Executive, you will be responsible for overseeing end-to-end operations in your assigned city, ensuring smooth execution of services, optimizing processes, and driving revenue growth. This role requires a blend of strategic planning, team management, and hands-on execution to enhance customer experience and operational efficiency.
Key Responsibilities:
Appointments scheduling / Assignment to the therapist on time
All these KRAs are Fully owned by the Senior Most Employee at the store be it Store manager or Deputy store manager
Morning Briefings with the therapist on Previous day's Performances/ On going grievances/ Grooming and Miscellaneous problems
These Responsibilities are of End to End
Cash collection and Submission on daily basis with Zero delta
All the Performance review will be done on quarter basis apart from the daily operation review
Machine Health and Timely maintenance / Flagging if any breakdown
Responsible for Higher ratings captured at the Store orders
Responsible for ON time and cancellation of Store's appointments.
Responsible for reducing rescheduling.
Reducing overall Complaints and lower ratings.
Responsible for handling Petty cash / Roaster Management and controlling cab expenses.
Managing Roasters for therapists and Other store Employees.
Controlling absenteeism in Therapists and Store Employees .
Managing Store Level Data, Documentation and Communication.
Requirements:
Positive communication and coordination skills.
Basic knowledge of MS Office/Excel.
Strong organizational and problem-solving abilities.
Freshers and candidates with relevant experience can apply.