Job Description
Job Summary
nWe are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support.
nKey Responsibilities
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- Handle seller queries through international chat support.n
- Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns.n
- Identify issues, troubleshoot effectively, and provide timely resolutions.n
- Maintain qualified and customer-focused communication.n
- Meet defined quality, productivity, and process SLAs.n
- Accurately document customer interactions and resolutions.n
- Escalate complex or unresolved issues to the appropriate teams.n
- Ensure a high level of customer satisfaction and service quality.n

nEligibility & Requirements
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- Minimum 1 year of experience in an International Voice & Chat Process.n
- Experience in e-commerce processes is preferred.n
- Seller Support experience is mandatory.n
- Candidates from any industry/domain with relevant seller support experience can apply.n
- Excellent written and verbal English communication skills.n
- Strong customer service and problem-solving skills.n
- Comfortable working in rotational shifts.n
- Willingness to work from office in Pune.n

nWhy Join Us?
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- Opportunity to work on an international e-commerce process.n
- Exposure to a global seller-support environment.n
- Company-provided cab facility.n
- Growth opportunities within the customer support domain.n
- In-house trainings provided by the professionaln

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📌 Customer Support- Seller Support- Chat process (Pune)
🏢 PineQ Lab Technology
📍 Pune