Job Summary The following duties and responsibilities represent the essential functions of the job. A staff member may be required to perform additional duties.

Responsibilities

- Perform daily system checks to ensure critical systems and services are operational
- Knowledge and usage of SolarWinds, Cisco Catalyst SD-WAN, Meraki, ThousandEyes or similar monitoring tools.
- Schedule flexibility with the ability to work non-standard business hours.
- A keen analytical and structured approach to problem-solving.
- Willingness to learn in a rapid-paced environment.
- Use our ServiceNow tool to track workflow.
- Incident Detection and Response : respond to alerts and incidents reported by monitoring systems or other sources.
- Troubleshooting and Resolution : investigate and resolve network issues, escalating complex problems to appropriate teams.
- Communication and Escalation : communicate with relevant teams and stakeholders about incidents and their resolution.
- Documentation : document all incidents, resolutions, and actions taken.
- Incident Prioritization : prioritize incidents based on severity and impact.




- Strong troubleshooting and multitasking skills
- Strong communication skills, written and verbal
- SolarWinds, Cisco tools experience highly preferred

- Putty/ SecureCRT CLI experience
- Knowledge with Cisco SDWAN (Meraki, vManage,1000eyes) preferred
- Knowledge with Cisco routers/switches/firewalls preferred
- Knowledge of basic usage of AI tools like Cisco AI assistant/Chat GPT/Copilot etc. for incident triage (preferred)
- Proven ability to work independently

Education/Training

- Minimum of Bachelor s Degree in related field strongly preferred, or equivalent degree/work experience Experience & Requirements

- 3-5 years experience in a similar role.
- CCNA preferred but not mandatory.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Network Engineer (Bengaluru)
🏢 First American
📍 Bengaluru