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PLM Support Engineer (Teamcenter)

Experience

8 to 13 Years

Location

Bangalore / Pune / Chennai / Hyderabad / Remote (as applicable)

Role Overview

We are looking for an experienced PLM Support Engineer to provide L2/L3 support for Teamcenter and other PLM applications. The candidate will be responsible for incident management, troubleshooting workflow issues, supporting CAD integrations, resolving production issues, and ensuring smooth PLM operations across global business functions.

Key Responsibilities
Provide L2/L3 production support for Teamcenter PLM settings.
Analyze, troubleshoot, and resolve incidents, service requests, and problem tickets within SLA timelines.
Support Engineering Change Management (ECM/ECR/ECO) processes and workflows.
Monitor and maintain PLM application performance and availability.
Investigate workflow failures, dispatcher issues, dataset validation problems, and integration errors.
Support BOM management, release processes, and lifecycle management activities.
Work on CAD integrations such as NX, CATIA, SolidWorks, and related engineering systems.
Perform Root Cause Analysis (RCA) and implement corrective actions for recurring issues.
Coordinate with business users, development teams,



and global stakeholders to resolve critical production issues.
Support user access management, release deployments, and setting maintenance.
Generate support metrics, ticket trend analysis, and operational reports.
Participate in change management, system upgrades, and enhancement activities.

Required Skills
PLM Tools
Teamcenter
Aras Innovator
SmarTeam (valuable to have)
AWC
ITK
BMIDE
CAD Integration
NX
CATIA
SolidWorks
Technical Skills
L2/L3 Application Support
Incident & Problem Management
Workflow Configuration and Troubleshooting
Engineering Change Management (ECM)
BOM Management
Production Support Operations
Oracle SQL / Database Queries
User Access Management
System Monitoring
RCA and Performance Analysis
Soft Skills
Excellent Communication Skills
Stakeholder Management
Customer Support Orientation
Analytical Problem Solving
Global Team Collaboration

Preferred Qualifications
B.E./B.Tech in Mechanical Engineering, Computer Science, or related discipline.
Experience in manufacturing, automotive, aerospace, or industrial engineering domains.
Exposure to ITIL-based support processes.
Experience supporting global users and distributed teams.

📌 Plm Teamcenter Engineer Bengaluru
🏢 Infosys
📍 Bengaluru