Job Description
Role: Customer Service Advisor
nProcess: International Voice Process
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nKey Responsibilities
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- Handle customer queries from guests and hosts through calls majorly or other support channels if required.n
- Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns.n
- Understand the customer's problem by asking appropriate probing questions.n
- Provide accurate resolutions using available knowledge bases, tools, and procedures.n
- Handle customer complaints with patience, empathy, and professionalism.n
- Investigate issues and escalate cases when required.n
- Communicate clearly and maintain a positive customer experience.n
- Document every interaction accurately in the relevant systems.n

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nEligibility
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- Undergrad & Graduatesn
- Freshers & Experienced bothn
- Willingness to work in rotational shifts (including night shifts)n
- Excellent English communication, both verbal and written.n
- Solid listening and comprehension skills.n
- Good problem-solving and decision-making ability.n
- Customer-focused and empathetic attitude.n
- Basic computer and internet skills.n

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📌 Customer Service Representative (Bengaluru)
🏢 Concentrix
📍 Bengaluru