Job Description
AiStrike is looking for a technically strong Customer Support Engineer to provide L2/L3 support to global enterprise customers for our AI-native cybersecurity platform.
n Location: Pune, Maharashtra
n Experience: 5–8 Years
n Job Type: Full time
n Shift: 2:00 PM – 11:00 PM IST
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nWe are rapidly growing our engineering team after securing $8.5 M in Seed funding from reputable VCs to scale our traction with both existing and new customers. As a team, we leverage AI in our own engineering workflows to build faster as we grow the SaaS-based, multi-tenant cyber defense platform designed to revolutionize security operations. Our platform utilizes patented LLM models and Composite AI to deliver AI-powered detection engineering, automated triage, response automation, and cloud-native security coverage across hybrid environments.
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n Key Responsibilities
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- Provide L2/L3 technical support for AiStrike's platform and integrationsn
- Troubleshoot complex issues across SIEM, XDR, SOAR, ITSM, APIs, and security integrationsn
- Analyze logs, configurations,



and system behavior to identify root causesn
- Work closely with Engineering, QA, and Customer Success teams for issue resolution and RCAn
- Maintain technical documentation and knowledge-base articlesn
- Gather customer feedback and contribute to product improvementsn
- Manage and triage tickets within SLA; keep progress and ETAs updated through cross-functional coordination with Engineering and Productn
- Reproduce and document bugs, escalate critical issues with full context to engineeringn
- Proactively communicate platform status, ingestion delays, and issue resolution progress to customersn
- Serve as the technical point of contact for customer-reported bugs and enhancement requestsn

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n Requirements
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- 5–8 years of experience in technical/product support, preferably in Cybersecurity or SaaS .n
- Strong understanding of SOC operations, threat intelligence, vulnerabilitie

📌 Customer Support Engineer (Pune)
🏢 AiStrike
📍 Pune