Be an essential element to a brighter future.
We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet.
Job Description
The Role
The Freshservice Developer & Administrator owns the configuration, automation, integration, and day-to-day administration of Albemarle's enterprise ITSM platform. Following the transition of Service Management from ServiceNow to Freshworks — this role is central to sustaining and scaling the platform across IT and business workspaces (HR, Facilities, Supply Chain, Finance, Procurement, Manufacturing & Engineering, Accounts Payable etc).
The role blends two hats:
Administrator — configuring, securing, and maintaining the workspace and account environment so agents have the right access, tools, and workflows to deliver service.
Developer — designing, building, testing,



and promoting automations within the federated "DEV-to-PROD" governance model, where individual IT teams build in a controlled DEV workplace and a central team governs, reviews, and promotes to production.
It supports Albemarle's broader strategic direction of Digital Transformation through automation as the foundation for AI-driven processes, including Freshservice as the "front door" to HR and other functions.
Key Skill Set:
Platform & Administration
Deep hands-on Freshservice administration across both Workspace Admin and Account Admin scopes — branding, business hours, SLAs/OLAs, service catalog, field/form management, and RBAC (custom roles and permissions).
Command of core ITSM modules: Incident, Major Incident, Problem, Change (normal/emergency/expedited), Release, Service Request, Asset/ITAM, and Alert Management.
CMDB / Configuration Management and Device42 integration (discovery, CI data acc

📌 ITSM Administrator/Developer (Bengaluru)
🏢 Albemarle
📍 Bengaluru