Role- Process Consultant (ServiceNow ITAM – Business Analyst)

Experience: 5–10 Years

Location: PAN India (Remote)

Job Type: Full time/Contract

Key Responsibilities
Gather and analyze business requirements for ServiceNow ITAM implementations.
Conduct stakeholder workshops and translate requirements into functional specifications/user stories.
Design and improve IT Asset Management processes (HAM Pro & SAM Pro).
Collaborate with architects and developers to deliver scalable ServiceNow solutions.
Support UAT, documentation, process mapping, and client communication.
Recommend ITAM best practices aligned with business needs.

Required Skills
5+ years of ServiceNow experience with robust Business Analyst/Process Consultant expertise.
Hands-on experience in ITAM (HAM Pro & SAM Pro).
Robust knowledge of Asset Lifecycle, Software Licensing, Discovery, CMDB, and ITSM.
Experience in Requirement Gathering, BRD/FRD, User Stories, UAT, and Agile methodology.
Excellent communication and stakeholder management skills.

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